A Frank Letter from a Disgruntled User

Dear Sir,

If you are serious about going head-to-head with the commercial offerings some things are going to need changing. Less than a fortnight ago, I posted a mail with 4 separate items in it: (1) a usage query, (2) a functionality request, (3) a GUI consistancy tweak, and (4) a bug.

(1) was sorted out within minutes via this list, and now I find a new release is available that deals with the other 3 items. My problem is that I haven't had to fork out a penny, and I haven't had time to let my excitement build towards a release date of (nominally) sometime-in-2000.

How are people supposed to learn the modern day skills of finding long-term workarounds and battling with applications when they are presented with clear user interfaces, robust code, and bug fix turnarounds best measured in days?

I look forward to your reply.

-- Brian Jones